Privacy policy

Last Updated: August 2026

This Privacy Policy describes how Volca ("we," "us," or "our") collects, uses, and shares your personal information when you visit www.volca.online (the "Site"), make a purchase — including from our VaultWear product line — or otherwise interact with our services.

By using our Site, you agree to the collection and use of your information as described in this Privacy Policy.

Contact Us

Email: volcabeauty@gmail.com

Personal Information We Collect

Device Information

We automatically collect information about your device to improve your browsing experience and analyze website performance. This may include: IP address, browser type and version, device type, time zone, cookie identifiers, pages viewed, products viewed, search terms, referral URLs, website interactions.

Purpose: to operate and improve our website, analyze visitor behavior, prevent fraud, maintain website security.
Collected through: cookies, log files, pixels, similar tracking technologies.
Shared with: Shopify.

Order Information

When you make a purchase, we collect: full name, billing address, shipping address, email address, phone number, payment details, order history.

Purpose: process payments, ship your order, provide order confirmations, communicate about your purchase, prevent fraudulent transactions, provide customer support, send marketing communications (where permitted or consented).

Shared with: Shopify, TeemDrop (our fulfillment partner), shipping carriers when required.

Customer Support Information

When you contact us, we collect: name, email address, order number, photos you provide, messages exchanged with our support team, used solely to resolve inquiries, returns, refunds, exchanges, and other customer service requests.

How We Use Your Information

To process and fulfill orders, process secure payments, deliver products, respond to inquiries, verify orders, prevent fraud, improve our website and services, personalize your shopping experience, send order updates, send promotional emails and offers (where permitted), comply with legal obligations.

Sharing Your Personal Information

Shopify — our online store is powered by Shopify, which processes payments, hosts our website, and securely stores customer information. Learn more: https://www.shopify.com/legal/privacy

TeemDrop — used to fulfill and ship customer orders. To complete delivery, we may share: name, shipping address, phone number (where required), purchased products.

Payment Providers — payments are securely processed through Shopify Payments. We never store your complete credit or debit card details.

Legal Requirements

We may disclose Personal Information if required by law or if necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, protect customers and our business.

Marketing & Advertising

With your consent, we may send: promotional emails, product launches, exclusive offers, discounts, restock notifications, marketing campaigns.

We may also advertise using: Meta (Facebook & Instagram), Google Ads, TikTok Ads.

These platforms may receive certain information through cookies and similar technologies to help measure advertising performance.

Opt out through:

Email Marketing

If you subscribe to our newsletter, we may send updates about new products, promotions, sales, company news, cart reminders. Unsubscribe anytime via the link in our emails or by contacting volcabeauty@gmail.com. Transactional emails will still be sent even if you unsubscribe from marketing.

Lawful Basis (UK GDPR & EU GDPR)

If located in the UK or EEA, we process Personal Information under: your consent, performance of our contract with you, compliance with legal obligations, legitimate business interests that do not override your fundamental rights.

Data Retention

We retain Personal Information only as long as necessary to fulfill orders, meet legal obligations, resolve disputes, enforce our agreements. Deletion requests will be honored unless we're legally required to retain certain information.

Automated Decision Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects. Shopify may perform limited automated fraud detection, including temporary blocking of suspicious IP addresses or payment methods associated with fraudulent activity.

Your Privacy Rights

UK & EEA Residents — under UK GDPR and EU GDPR, you may request to access, correct, delete, restrict, or object to processing of your information, receive a copy of your data, or withdraw consent. Contact: volcabeauty@gmail.com. Your information may be processed outside the UK or EEA, including in Canada and the United States through Shopify and our service providers.

California Residents (CCPA) — you may have the right to know what we collect, request deletion, correct inaccurate information, receive a copy of your data. We do not sell Personal Information as defined under CCPA. Contact: volcabeauty@gmail.com.

Cookies

Our Site uses cookies to remember shopping cart contents, keep you logged in, process checkout, improve website performance, analyze visitor behavior, prevent fraud, measure advertising performance. Shopify also places essential cookies required for our store to function. Learn more: https://www.shopify.com/legal/cookies

Most cookies remain on your device between 30 minutes and two years depending on purpose. You can disable cookies through your browser settings, which may affect site functionality. More info: https://www.allaboutcookies.org

Do Not Track

Because there is no consistent industry standard for "Do Not Track" signals, our Site does not alter its data collection practices when such a signal is detected.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, contact us immediately so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date reflects the most recent revision.

Complaints

Contact us first at volcabeauty@gmail.com. UK residents not satisfied with our response may lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/. EEA residents may contact their local data protection authority.