Shipping policy
Last Updated: August 2026
Thank you for shopping with Volca.
We're committed to delivering our products, including the VaultWear™ Pocket Gym Towel, safely and efficiently to customers around the world. Please read our Shipping Policy carefully before placing your order.
Order Processing
All orders are processed within 2–5 business days after your order has been placed and payment has been successfully verified.
During periods of high order volume, holidays, or promotional events, processing times may extend to up to 10 business days.
Orders are processed Monday through Friday (excluding public holidays).
Once your order enters our fulfillment process, we are unable to cancel, modify, or change the shipping address.
Shipping Cost
We proudly offer FREE Worldwide Shipping on every order.
There is no minimum purchase requirement, and no additional shipping fee will be charged at checkout unless otherwise stated.
Shipping & Delivery
Orders are fulfilled through our trusted fulfillment partner TeemDrop and shipped using international shipping carriers and local delivery services.
Estimated delivery times are:
- Processing Time: 2–5 Business Days
- Estimated Shipping Time: 10–20 Business Days
Please note that delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary depending on: destination country, customs inspections, carrier delays, weather conditions, public holidays, other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
Please allow 3–7 business days for tracking information to become available, as international carriers may require time to update their systems.
If you have not received tracking information within 5 business days after your shipping confirmation, please contact us at: volcabeauty@gmail.com
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment locations.
As a result, you may receive separate tracking numbers and your items may arrive on different dates.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges vary by location. Depending on your destination, customs charges may:
- Be included at checkout,
- Be prepaid through our shipping partners, or
- Be collected by your local customs authority before delivery.
Any applicable customs fees that are not prepaid remain the responsibility of the customer.
We recommend checking with your local customs office if you have questions regarding possible import charges.
Shipping Delays
While we work hard to ensure timely delivery, Volca cannot guarantee shipping timeframes.
Delays may occur due to circumstances beyond our control, including but not limited to: customs clearance, extreme weather, transportation disruptions, carrier delays, public holidays, high shipping volumes.
We appreciate your patience should these situations arise.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and include clear photographs of the packaging and product.
If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking with: household members, neighbors, your local delivery carrier.
If you still cannot locate your package, please contact the shipping carrier to file a delivery claim.
Once a package has been marked as delivered by the carrier, Volca cannot guarantee reimbursement for lost or stolen packages. However, we'll gladly assist you in working with the carrier whenever possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Because orders begin processing quickly, we cannot guarantee address changes once an order has been submitted.
Volca is not responsible for orders shipped to an incorrect address provided by the customer.
Returned Packages
If a package is returned to us due to: an incorrect or incomplete address, failure to collect the package, refusal to pay applicable customs fees (where required), failure to accept delivery — the customer may be responsible for any return shipping charges and additional shipping costs required to resend the order.
Questions About Your Order?
Email: volcabeauty@gmail.com
We aim to respond to all inquiries within 24–48 business hours.